Return Policy
Last updated: September 8, 2026
Need help with a MORVAIL order? Start by emailing support@morvail.com or using our contact form.
Requesting help or a return
Include your order number, the email used at checkout, the item involved and the reason for your request. Tell us whether the item has been opened or used. Photos of the item or packaging can help explain a problem when available.
Please contact us before sending an item back so that the appropriate instructions, return destination and any applicable costs can be clarified. The business contact address shown on this website should not be treated as an automatic return destination. Do not send a parcel to a manufacturer or an address printed on packaging without instructions.
Damaged, faulty or incorrect items
If an item arrives damaged, is faulty or is not what you ordered, contact us as soon as reasonably possible with the details. Keep the item and packaging where practical while the issue is being assessed. Your available remedies depend on the circumstances and applicable consumer law. This page does not impose a shorter deadline or remove a remedy provided by law.
Change-of-mind requests
For a return based on preference rather than a fault, contact us to discuss whether the item can be accepted. A request alone does not confirm acceptance of a discretionary return. If a change-of-mind return option is important to your purchase, ask us to confirm the applicable terms before you order. This page does not advertise a universal change-of-mind return period or free return shipping.
Beauty and personal-care products
Tell us about the product's condition and any opened hygiene seal when making your request. Do not continue using a product that appears damaged or causes concern. Product condition may matter for a discretionary return, but hygiene considerations do not override remedies you have for a faulty, unsafe or misdescribed item under applicable law.
Refunds and exchanges
If a refund, replacement or exchange is due or agreed, the next steps will be explained for your order. Any applicable refund must be handled within the period required by law. Payment-provider processing can affect when a refund appears in an account. Do not send payment-card details by email.
Consumer protections
Nothing on this page excludes non-excludable consumer guarantees or other mandatory rights. You do not lose those rights merely because an item was discounted or a return has not been pre-authorized.