Beauty & Creative Accessories FAQ
Products and package contents
Are the finished looks in the photos included?
No. Hands, faces, display nails, cosmetics, brushes, adhesives, lamps and styling objects are examples unless the product page's package section specifically says they are included.
How do I know which option I will receive?
Review the option selected above the Add to cart button and the matching gallery images. Product pages identify the current catalog label and explain when a label such as “Multicolor” refers to an assortment rather than a cosmetic shade.
Lip color
Will a lip tint look identical on everyone?
No. Natural lip tone, lighting, amount applied, products underneath and screen settings affect the result. Check the ingredient label before use and stop if irritation occurs.
Nail stickers, charms and chains
Are nail glue, gel and tools included?
Not unless the product page says so. Stickers can be self-adhesive, while raised charms and chains normally require a separately purchased nail adhesive or gel compatible with your manicure system.
How do I remove dimensional nail art?
Follow the removal method for the adhesive, polish, gel or artificial nail underneath. Do not pull or scrape a decoration from the natural nail.
Temporary tattoos and stencils
How long will a temporary tattoo last?
Wear varies with placement, skin preparation, rubbing, water, oil and personal use. The word “temporary” is not a fixed-duration guarantee.
Does a stencil include cosmetic color?
No unless the package list says so. Use only cosmetics or body-art materials intended for human skin; never use craft paint or unapproved dye.
Orders and support
Where do you ship and what does shipping cost?
MORVAIL ships to supported destinations in North America and Europe, plus China, Hong Kong SAR, Singapore, Japan, Taiwan, and South Korea. Standard shipping is $6 USD when the eligible merchandise subtotal is below $36 USD, and standard shipping is free when that subtotal is $36 USD or more. Checkout confirms destination availability and the final rate.
How do I track an order?
Use the carrier link in the shipping confirmation when provided, or follow the steps on our Track Order page.
How do I request a return?
Email support@morvail.com within 30 days after delivery and before shipping anything. Include the order number and product condition; photos may be requested for damage or an incorrect item. Once an approved refund is issued, MORVAIL processes it within 5 business days, although the payment provider may need additional posting time.
Business information
Storefront: MORVAIL (morvail.com)
Legal Business: Shenqiu County Yiqibei Department Store
Registered Address: No. 234, Donglizhuang, Lilaozhuang Township, Shenqiu County, Henan Province, China
Phone: +86 180 3449 9599
Registration No.: 92411624MADYMQF83B
Email: support@morvail.com